At GE Healthcare, our vision involves looking at Healthcare in a completely new way. Focusing on earlier, pre-symptomatic disease detection and prevention, instead of late diagnosis. Helping clinicians access more information and intervene sooner with targeted treatments so their patients can leave longer
, fuller lives.
, fuller lives.
We believe we can help make that happen – and we’d like you to be a part of our mission. As a global leader, GE can bring together the best in science, technology, business and human resources to redefine the frontiers of healthcare.
Something remarkable happens when you bring together people who are driven to make a difference – they do.
---Your Life. Your career. Your purpose. Re-imagined---
Job Title: Field Engineer
Job Number: 1423335
Business GE Healthcare
Business Segment: Healthcare
Career Level: Experienced
Function Services
Function Segment: Field Services
Location: Nigeria
City: IIkoyi - Lagos
Relocation Assistance No
Role Summary/Purpose:
Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area
Essential Responsibilities
Technical:
Maintains all models specific to a modality in the assigned area.
Electronic/Mechanical:
Total system level trouble-shooting on complex multi-symptom problems
Customer satisfaction:
Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
LCT:
Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
Business growth:
Assists in the growth and direction of business in his/her geographic area
Productivity:
Responsible for Warranty and PMS contract cost control
Administration:
Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
Installation:
Plays a leading role in complex and multifuntional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Qualifications/Requirements:
1.Qualified to Degree level or equivalent
2.Technical analytical skills. 2-4 years Field Services experience
3.Comprehensive knowledge of a specific modality or multi-modalities
4.Sought by others for guidance and advice
5.Ability to work independently with minimum direction. High work standards and quality
6.Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
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